Every Encore report, review, and recommendation follows the same five steps, so a health plan always knows what changed, why, what Encore proposes, who owns it, and whether it worked.
Conversion, effectuation, persistency, quality, member experience, and economics read together.
Lead source, routing, benefits, agent behavior, and market conditions, traced to the signal.
The highest-leverage intervention rather than the most visible one, with the alternatives considered.
A named owner on the Encore side or the plan side, with a date, in a review both sides attend.
What worked and what did not goes back into the record and becomes the next signal.
Encore's approach runs in three movements, and each one ends in a decision the health plan can act on.
Identify the performance signals that matter and define the opportunity or challenge they represent.
Understand the drivers behind the signal: lead source, routing, benefits, market conditions, agent behavior, quality, persistency, and commercial structure.
Recommend the response, assign an owner, support execution, and measure whether the intervention produced the intended result.
Encore's Performance View is built to do something different: expose the relationships behind performance, identify the highest-leverage intervention, and create a shared record of what Encore and the health plan will do next.
Conversion is never shown alone. It sits beside effectuation, persistency, quality, member experience, and program economics so a strong number in one column cannot hide a problem in another.
Bring us the performance question on your desk. Encore will help identify the signal, the driver, and the response.