Most retention programs begin when a member calls to cancel. Encore begins at enrollment, follows the member through the first 90 days, and acts on the signals that predict disenrollment, so the save conversation is the exception rather than the strategy.
Encore runs any of these as a standalone program or as a connected sequence, and reports each one on the same measures.
A strong number in one column cannot hide a problem in another. Every program reports these side by side, weekly, through the Performance View.
How Performance Intelligence worksA retained member is not created by a save script. The work begins with accurate expectations, appropriate plan fit, clear next steps, and a member experience that continues after the enrollment is submitted.
Encore connects enrollment quality, post-enrollment follow-up, targeted outreach, and save activity in one operating model instead of four disconnected vendors, and reports all of it on the same measures.
Contact rate, save rate, reason codes, and persistency are read together, and each week closes with a recommendation, an owner, and a date.
Inbound, outbound, challenger, and dedicated teams built backward from your growth and persistency targets.
Post-enrollment follow-up, early-signal outreach, and save campaigns that protect member fit and persistency.
Plan-certified capacity for AEP peaks, overflow, nights, weekends, and short campaigns, held to one standard.
Connecting performance signals to market movement, channel strategy, and the next growth decision.
Bring us the growth target, campaign, or performance gap on your desk. Encore will help define the operating model required to address it.
